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GastroPremier® offers horse owners, trainers and veterinarians an opportunity to nutritionally & naturally support the health of the complete gastric, colonic and digestive systems. A unique high quality veterinary-grade feed supplement. Efficient, effective and very powerful, works rapidly to support the gastric system, with results that can be seen in as little as 7 days. GastroPremier® nutritionally supports healthy digestion and helps with the complete gastric system. A carefully formulated gastric supplement with a very different approach than most other products on the market due to the Nitric Oxide Pathways. GastroPremier contains Lecithin, which is a plant component, has been shown to help maintain gastric health and potentially prevent gastric ulceration by attaching to the lining of the stomach and preventing it from damage by creating a barrier against acid. Lecithin supplementation has also been reported to reduce excitability and anxiety in horses, which was attributed to its effect on ulcer healing. Studies in horses have shown lecithin to have a beneficial effect on the treatment and prevention of gastric ulcers. Pectin is a type of fibre that turns into a gel when it comes into contact with acids, which may help protect the horses stomach lining from gastric ulcers developing.
Bulk Surcharge (Feed & Bedding)
Our bulk items - e.g. feed and bedding surcharge is an additional fee applied when a customer orders bulk feed and bedding goods. This might seem counter-intuitive, as bulk purchases typically come with discounts, but there are several reasons why a bulk surcharge is implemented:
Increased Handling Costs: Feed and Bedding orders can require more resources to process, pack, and ship. This includes additional labor, packaging materials, and potentially more complex logistics.
Storage Limitations: If a supplier's storage capacity is limited, feed and bedding orders might necessitate additional storage solutions, such as renting extra warehouse space, which incurs additional costs.
Inventory Management: Feed and Bedding can disrupt regular inventory management practices. Ashurst Equestrian will need to expedite production or pull from future stock, complicating inventory control and planning.
Shipping and Freight: The cost of shipping feed and bedding items can be higher due to the need for larger or multiple packaging containers, special handling, or expedited shipping methods to meet delivery deadlines.
Risk Management: Handling feed and bedding orders can increase the risk of damage, loss, or errors.
In essence, a bulk surcharge helps Ashurst Equestrian manage the increased complexity and costs associated with fulfilling bulk feed and bedding orders, ensuring they can maintain service quality and operational efficiency.
Delivery and Returns Policy
Delivery Policy
We strive to ensure that your shopping experience with us is smooth and satisfying. Here’s what you need to know about our delivery process:
Processing Time: Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Timeframes:
- Standard Shipping: Delivery within 5-7 business days.
Shipping Costs:
- Standard Shipping: Free for orders over £100; otherwise, a variable rate.
- Orders under £25.00: £7.99.
- Orders between £25.01 to £99.99: £4.99.
Order Tracking: Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.
International Shipping: Currently not offered.
Delivery Issues: If you encounter any issues with your delivery, such as delays or missing packages, please contact our customer service team within 30 days of your expected delivery date for assistance.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, our returns policy is straightforward:
Return Period: Items can be returned within 30 days of receipt. Items must be unused, in their original packaging, and in the same condition that you received them.
Return Process:
- Contact our customer service team to initiate a return.
- You will receive a return authorization number and instructions on how to send your item back.
- Include the return authorization number inside your return package.
Refunds:
- Refunds will be processed to the original method of payment within 7-10 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable. If you received free shipping, the cost of return shipping will be deducted from your refund.
- If the item was damaged or defective, we will cover the cost of return shipping.
Exchanges: If you need to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability.
Non-Returnable Items: Certain items are not eligible for return, including perishable goods, prescription medicines, and custom-made or personalized products.
Return Shipping Costs:
- The customer is responsible for return shipping costs, except in cases where the item was received damaged or defective.
By shopping with us, you agree to our delivery and returns policy. We reserve the right to update or change this policy at any time, so please review it periodically. If you have any questions or concerns, our customer service team is here to help.
